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Telesales Team Leader

Telesales Team Leader. A central Bristol based mobility firm need a new Telesales Team Leader to join the team and lead from the front.

As Telesales Team Leader, there are many duties you may be asked to carry out. This is a non-exhaustive list of what is expected of you:

• Leading from the front, showing what good looks like
• Carrying out duties as set by the National Call Centre Manager
• Motivating your team on a daily basis so they achieve and exceed their targets
• Monitoring daily/weekly/periodically performance and creating and updating spreadsheets to track this
• Helping to assess current targets and make suggestions to improve these
• Listening in to calls to assess the department
• Training new and existing staff members following the induction training log
• Checking the boards
• Managing the Rota, assure all shifts are covered adequately
• Analysing call recordings with your team members to help them improve their own calls
• Lead Management, converting get site controls checking calls against leads.
• Provide support and answer general staff enquiries
• Dealing with Atlas i.e.; sickness/probation/disciplinary documents etc.
• Involved in 1 – 1’s.

The Telesales Team Leader will need:

• Telesales Team Leading experience
• A responsible attitude
• Commitment to the role and call centre
• The ability to prioritise work
• Good organisation
• Flexibility and Reliability – going the extra mile to get the responsibilities done
• Time management
• The ability to have authority but maintain a great relationship with your team members
• The ability to handle difficult situations with customers and your team
• Decision making abilities
• The ability to take initiative

The Telesales Team Leader salary is £25k basic, £35k OTE

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