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A Bristol based client is looking for an office based project lead who will be responsible for delivery of campaigns.

Key responsibilities:

• • Responsible for delivering & owning the project success both internally & externally
• • Fully understanding & managing the customers’ requirements, objectives & timescales
• • Create practical project structures to ensure project success & simplicity of management
• • Develop best practices & systems to achieve customer objectives on time, on budget & on performance
• • Manage & lead a team based on the requirements of the business & workload and ensure to maximize people utilization & efficiency
• • Collaborate with senior leadership & regional counterparts to develop innovative new practices to deliver customer objectives in the most efficient manner
• • Partner with the sales team to ensure a seamless handover from sales function to delivery function
• • Deliver seamless & consistent experience for the customer
• • Manage scope creep, identify cross-sell and upsell opportunities within existing projects for the sales team to develop
• • Determining resourcing requirements to ensure the correct skills are available to meet the needs of the projects
• • Collaborating with Sales & Marketing teams to ensure accurate pricing of projects
• • Identify changing market trends and develop alternate approaches where needed to achieve the objectives of the customer requirements
• • Develop templates and systems for scalability
• • Ensure projects are completed in accordance with the billing terms
• • Maintain and manage the invoicing of customers at the agreed intervals
• • Team adherence to correct time allocation to projects on timesheets
• • Work with sales team members to maintain consistent follow-up with their customers
• • Develop relationships & educate existing customers regarding new products & thinking
• • Drive the timely management of all systems in adherence to the company SLA’s
• • Visit customers as necessary to ensure customer satisfaction and/or manage an installation on large projects
• • Setting, establishing and driving efficiency of targets based on previous projects and new innovative approaches

The successful candidate will need:

• Project related sales environment experience
• Strong understanding of B2B telesales campaigns in a contact centre environment.

The position is 13:00-21:00 Monday to Friday and will pay £24ph