Customer Service Advisor

Customer Service Advisor. A Bristol based mobility firm are looking for new Customer Service Advisors to join the team.

The Customer Service Advisor responsibilities involve:

  • Answering and resolving customer enquiries over the phone or via email.
  • Working in a target driven environment focusing on excellent customer service.
  • Resolving customers’ queries the first time they are raised, liaising with other departments to ensure resolution.
  • Proactively reviewing customer accounts when they call, to identify and resolve any future problems before they arise.
  • Taking ownership of complaints and following company procedures to ensure the complaint is resolved in a timely manner.
  • Understanding the customer feedback tool, using feedback to identify any areas of improvement across the business.
  • Recognising customer contact trends and giving feedback to the Team Leaders.
  • Personal adherence is key to this role. You must have good personal timekeeping and awareness of how that effects those around you.
  • Objection handling and using your own initiative to work independently.

The Customer Service Advisor will need:

  • Customer service experience – ideally in a contact centre or call handling environment. 
  • Have excellent telephone manner.
  • Can build rapport with customers.
  • Are reliable, trustworthy patient and motivated.
  • Strive to achieve both personal and team targets.
  • Have a positive attitude.
  • Are computer literate.
  • Work effectively both independently and within a team.

The Customer Service Advisor will work Monday to Friday 9:00-17:00 and some Saturdays for which there is a day off in the week. 

The Customer Service Advisor will benefit from the following:

  • Competitive Salary - £18,525
  • Pension scheme
  • Dress-down Fridays
  • Bonus scheme
  • 28 Days holiday
  • Work in a central state-of-the-art office
  • Full induction training
  • Progression opportunities - we promote our talent from within
  • Frequent team and individual competitions and incentives
  • Company performance bonuses
  • Limited private health coverage
  • Overtime offered
  • Quarterly company parties

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