View our Contact Centre vacancies

Customer Service Advisor

Customer Service Advisor. A Bristol based mobility firm are looking for new Customer Service Advisors to join the team.

The Customer Service Advisor responsibilities involve:

• Answering and resolving customer enquiries over the phone or via email.
• Working in a target driven environment focusing on excellent customer service.
• Resolving customers’ queries the first time they are raised, liaising with other departments to ensure resolution.
• Proactively reviewing customer accounts when they call, to identify and resolve any future problems before they arise.
• Taking ownership of complaints and following company procedures to ensure the complaint is resolved in a timely manner.
• Understanding the customer feedback tool, using feedback to identify any areas of improvement across the business.
• Recognising customer contact trends and giving feedback to the Team Leaders.
• Personal adherence is key to this role. You must have good personal timekeeping and awareness of how that effects those around you.
• Objection handling and using your own initiative to work independently.

The Customer Service Advisor will need:

• Customer service experience – ideally in a contact centre or call handling environment. 
• Have excellent telephone manner.
• Can build rapport with customers.
• Are reliable, trustworthy patient and motivated.
• Strive to achieve both personal and team targets.
• Have a positive attitude.
• Are computer literate.
• Work effectively both independently and within a team.

The Customer Service Advisor will work Monday to Friday 9:00-17:00 and some Saturdays for which there is a day off in the week. 

The Customer Service Advisor will benefit from the following:

• Competitive Salary - £18,525
• Pension scheme
• Dress-down Fridays
• Bonus scheme
• 28 Days holiday
• Work in a central state-of-the-art office
• Full induction training
• Progression opportunities - we promote our talent from within
• Frequent team and individual competitions and incentives
• Company performance bonuses
• Limited private health coverage
• Overtime offered
• Quarterly company parties

Proactive People is an employment agency and employment business